Returns & Refunds Policy

At Arvemon, customer satisfaction is important to us. We are committed to providing a transparent and reliable shopping experience. If you are not satisfied with your purchase, our customer support team is here to help.

1. 30-Day Return Policy

We accept eligible return requests made within 30 days of delivery.

To initiate a return, please contact us at:

Email: service@arvemon.com

Please include the following information:

• Your order number

• The item(s) you wish to return

• The reason for your return

• Clear photos if the item is damaged, defective, or incorrect

Our customer support team will review your request and provide return instructions.

2. Return Eligibility

To qualify for a return, items should meet the following conditions:

• Be unused, clean, and in their original condition, unless received damaged or defective

• Include all original accessories, components, and hardware

• Be unassembled where reasonably possible

• Be returned in their original packaging where available

Items received damaged, defective, or incorrect will be reviewed separately and handled in accordance with applicable consumer protection laws.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you purchased, please contact us at service@arvemon.com as soon as possible.

Please provide your order number, a description of the issue, and supporting photos where available.

After reviewing your request, we will work with you to arrange an appropriate resolution, which may include a replacement, return, or refund.

4. Return Authorization and Shipping

Please contact our customer support team and wait for return instructions before sending any products back.

Do not return products without authorization, as this may delay processing.

Return shipping costs for change-of-mind returns are generally the customer's responsibility unless otherwise agreed or required by applicable law.

If the return is due to our error or a defective or incorrect product, return shipping costs will be handled in accordance with applicable consumer protection laws.

The appropriate return address will be provided after your request has been reviewed.

5. Refund Processing

Once your returned item is received and inspected, we will notify you of the refund decision.

Approved refunds will be issued to the original payment method.

We aim to process approved refunds promptly. The time required for the funds to appear in your account may vary depending on your bank or payment provider.

Original shipping charges are generally non-refundable unless required by law or the return results from our error.

6. Order Cancellations

If you need to cancel or modify an order, please contact us as soon as possible at service@arvemon.com.

We will do our best to accommodate your request before the order has been shipped.

If the order has already been dispatched, you may need to follow the standard return process after delivery.

7. Customer Support & Dispute Resolution

We are committed to resolving customer concerns fairly and professionally.

If you have any questions regarding your order, delivery, returns, refunds, or product quality, please contact our support team.

Customer Support Email: service@arvemon.com

Our team will review your concerns and work toward an appropriate resolution.

If a concern remains unresolved, customers may contact us again with their order details and previous correspondence for further review.

Nothing in this policy limits any mandatory consumer rights provided under applicable laws.

8. Contact Information

For any questions regarding this Returns & Refunds Policy, please contact:

Store: Arvemon
Email: service@arvemon.com

We appreciate your trust and thank you for shopping with Arvemon.