Contact Us

Thank you for visiting Arvemon. Our customer support team is available to assist with questions about products, orders, shipping, delivery, returns, refunds, payments, product care, and general website inquiries.

Company & Customer Support

Company Name: Changsha Meichen Yunbo Network Technology Co., Ltd.

Business Address:
No. 209-867, 2nd Floor, Building 3, Commercial Area, Jiashunyuan Community, No. 465 Kanyun Road, Meixihu Subdistrict, Yuelu District, Changsha, Hunan, China

Customer Support Email:
service@arvemon.com

Business Hours:
Monday to Friday, 9:00 AM - 6:00 PM CST

Response Time:
We typically respond within 1–3 business days.

Questions About an Order

For questions about an existing order, please include:

• Your order number
• The email address used when placing the order
• A brief description of your question or issue

Providing this information helps us review your order more efficiently.

Damaged, Incorrect or Missing Items

If your inquiry concerns a damaged, incorrect, or missing item, please include your order number and clear photos of the product and packaging when appropriate.

Product Questions

If you have a question about an Arvemon clock or related product, please include the product name or a link to the applicable product page.

Please review the available product information, photographs, setup guidance, and care instructions before purchasing.

If a particular dimension, material, movement type, battery requirement, power specification, installation requirement, or other technical characteristic is not expressly confirmed on the product page, please contact us before ordering rather than relying on assumptions.

Clock Setup & Care

Different clock designs may have different setup, positioning, power, battery, or maintenance requirements. Please follow the instructions and product information available for the applicable item.

Do not assume that every Arvemon product uses the same battery type, movement, materials, mounting method, or operating requirements unless those details are expressly stated.

Payment Information

Please do not send full payment card numbers, card security codes (CVV/CVC), account passwords, verification codes, or other sensitive payment credentials by email.

Arvemon customer support will not ask you to provide your complete payment card information or account password by email.

How We Can Help

• Product information
• Clock setup and care questions
• Orders and order status
• Shipping and delivery
• Returns and refunds
• Payments and checkout
• General website inquiries

For assistance, contact:
service@arvemon.com

Business Hours: Monday to Friday, 9:00 AM - 6:00 PM CST
Response Time: 1–3 business days

Arvemon
Operated by Changsha Meichen Yunbo Network Technology Co., Ltd.